problems with email to gmail addresses bouncing back
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problems with email to gmail addresses bouncing back
27-06-2023 10:26 AM
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Re: problems with email to gmail addresses bouncing back
27-06-2023 10:28 AM
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Moderators Note
This topic has been moved from Broadband to Email
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Re: problems with email to gmail addresses bouncing back
27-06-2023 10:36 AM
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@outinthesticks have a read through this thread https://community.plus.net/t5/Email/Replies-to-Gmail-accounts-being-rejected/m-p/1914789#M42617 and then post back with questions
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Re: problems with email to gmail addresses bouncing back
27-06-2023 11:07 AM
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Thanks, read through the thread you posted but got lost after the second screen. I'm not sure where I find where connection security and SMTP settings are - I attach a screenshot of the settings on my IMac.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:22 AM
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Its nothing to do with security settings on your email client, its the lack of SPF or DKIM on the domain you use for your email.
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Re: problems with email to gmail addresses bouncing back
27-06-2023 11:39 AM
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Thanks. I've tried to add an SPF record so will wait and see if that has worked. In an earlier thread someone said "also you should change your SMTP connection security to STARTTLS and use port 587" hence my query, but I'll wait now and see if the SPF record does the trick. Thanks for your help.
Re: problems with email to gmail addresses bouncing back
27-06-2023 11:50 AM
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Can we clarify the context here please - what email address / account are you SENDING from...
- A Plusnet email account or a legacy brand (MAAF) email account
- you@youraccount.plus.com
- you@yourdomain.co.uk which is hosted by Plusnet (or MAAF)
- you@yourdomain.co.uk which is hosted elsewhere which forwards mail to your Plusnet (or MAAF) mailbox
As for those server settings shown in the screen shot...
- SMTP should use Port 587
- iMAC does not show STARTTLS but will work it out if you tick "Use SSL"
- Under Options... I expect that there will be authentication setting details - these need to be the same as those for the inbox
In passing POP3 inbound ought to be encrypted, on Port 995 with SSL
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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