Bit of a difficult question to answer, @ian22grant . Could it be that you have exceeded the 1GB limit, although you should have had warnings once the usage reached 75%.
*.plusnet.com accounts do not stop receiving emails when the 1GB FUP is exceeded, however the legacy brands do not receive new emails when their (250MB) storage allocation is exceeded.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
