2nd line questions
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2nd line questions
03-07-2024 3:35 PM - edited 03-07-2024 3:35 PM
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Re: 2nd line questions
03-07-2024 4:00 PM - edited 03-07-2024 4:02 PM
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Firstly you need to order on a new account right ?
Correct.
would engineer install a fresh socket on wall for the second line and do you get charged extra for it ?
It should be possible for Openreach to replace the (presumably?) single port ONT that you currently have, with a 4 port one. Thus a second connection can be installed without an additional Fibre line. If you look at the narrative in the BT wholesale checker , you should see something like
ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered.
However , I'm not sure how good the ordering system (both Plusnets and ORs) is at handling this situation.
Either way, if an additional Fibre or a new ONT is installed, then there should be no difference in costs to ordering a Fibre connection where none already exists i.e no installation cost.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: 2nd line questions
03-07-2024 4:09 PM
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@nufc1982 wrote:
... you need to order on a new account right ?
When you place that order, make sure that you name your existing account as the referral during the new account sign-up,
that way you'll get a monthly £1.25 referral reward paid towards your existing account fees.
.
Re: 2nd line questions
03-07-2024 4:15 PM
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@nufc1982 wrote:
Currently have fibre to the property but need a second separate fibre line.
Do you really need the expense of a separate FTTP connection ?
What is it that you're trying to achieve that couldn't be done with a different router capable of creating two or more independent LANs and separated WiFi coverage ?
.
Re: 2nd line questions
03-07-2024 6:13 PM
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Re: 2nd line questions
03-07-2024 6:14 PM
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