I work in an NHS hospital and have been given a hospital laptop, set up to allow me to access confidential patient data and hospital systems from home, out of office hours. With appropriate security, of course. Apparently it uses AOVPN to do this.
It's worked perfectly for several years. Then, without me changing anything, about 3 weeks a ago it stopped connecting. I can connect to hospital emails, but hospital network drives and applications won't connect.
The hospital IT staff have taken the laptop away, reinstalled everything and can't understand why it won't work from home. It connects perfectly when I'm at the hospital. I've made no changes at all to my system configuration at home. The IT team do not have reports of others with the same problem. So now the IT team are suggesting that PlusNet must have changed something, and it's blocking my access.
Searching the Forum, there are several threads about problems that sound very similar to mine - but they are from 2022 or 2023. They don't seem to suggest a simple solution. But where the problem was resolved it seems to have been due to PlusNet engineers doing something (described in terminology that I don't understand).
It feels as though PlusNet must have changed something. But what? And can the change be reversed please?
Any help will be gratefully received. In NHS-speak, this is a 'patient safety issue'!
Dr Peter Furness
