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BT ID registration

neilgates666
Newbie
Posts: 1
Registered: ‎27-08-2022

BT ID registration

Hiya
I added the BT app to my account yesterday but when I try to register via the email link I can’t get past trying to enter a password for my account.
The password registers as strong and both fields match but when I click done the page empties itself and I have to start again.
Is this a known problem?
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,676
Thanks: 10,311
Fixes: 1,607
Registered: ‎21-04-2017

Re: BT ID registration

Hi there,

This is not a problem I'm aware of. Are you still having issues or did you sort it? 

If so would you be able to try a different web browser and device? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet