BT digital rolling out

[#1]

No, it would not.

That process involved a new account and the eventual cessation of the old one.

@HPsauce given that definite dates have been given for landlines, I'd suggest that is where there is urgency.  There has been no formal announcement about the future of email ... even ill informed scaremongering from support agents has ceased.

[#2]

@Townman Yes there are no dates for email cessation, but it's potentially more complex. That's why I think people should give it priority.

The landline issue is, relatively speaking, simple. You do certain things and the landline number goes. You then have 30 days to "recapture" it (assuming you want it, many won't) and set up a convenient VOIP service. If you can't be bothered to DIY there seems to be a default migration option to EE/BT.

Moving many email connections, especially financially linked, to a new account is a right royal PITA in comparison. As I said above "Just my opinion".....

[#3]

The merits of using an email account tied to an ISP, or in my opinion, any freebie email service, could be debated ad infinitum. However speculation about the future of Plusnet’s email service is just that, pure speculation. Meanwhile @ceresian is currently heading into very stormy waters having a Plusnet broadband service stitched onto a BT PSTN line, with BT advising that they are moving ever forwards with closing down their PSTN lines.

This needs urgent attention now. Once the Plusnet service is secured for the future then discussing the best way to manage emails in today’s world becomes a more relaxed exercise.

[#4]

"Moving many email connections, especially financially linked, to a new account is a right royal PITA in comparison. "

Agree with you 100%!

Ages ago, I bought my own email domain, and when I moved to Plusnet, just needed to forward it to their servers. I'm currently in the middle of migrating them all again (more to do this time) to an external email provider. The accounts I have moved were relatively easy, as they only involved me. The next one, the family one, will involve my wife's email too! Not so easy.

But I'm a technical person, so can do things like set up my Outlook to monitor the old and new email servers (so I don't loose email). Plus I also use POP3, so MY email is all on my PC. Easy! My wife uses IMAP on her tablet, so when I move HER email, I have to download all the on-server emails onto my PC, then re-upload them. A non technical person would struggle to do this.

The SIMPLE solution is to get a new, long-term, email address (gmail seems to be popular!) and tell everyone to start using that. Kinda like when you used to move house, and give everyone the new postal address  phone number. And pay someone to forward any paper-based mail.

[#5]

@paul_blitz 

My wife uses IMAP on her tablet, so when I move HER email, I have to download all the on-server emails onto my PC, then re-upload them. A non technical person would struggle to do this.

https://imapsync.lamiral.info/ I have it installed on a Linux system but there a free online option

[#6]

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@Baldrick1 wrote:

@ceresian 

You can’t just sit back and hope that it will ‘just roll right past you’.

If BT decide to remove your landline phone service then this will trigger the termination of your Plusnet service and deletion of your emails. Out of the blue you will hopefully get a ‘sorry you are leaving’ email alert.

You must move your Plusnet connection to a SoGEA service and in doing so cancel the BT landline phone connection before BT make any changes.

Also note that if you contact BT and cancel your phone service, that again will automatically close your Plusnet account.

HEED THE ABOVE WARNING - THE LANDLINE PHONE SWITCH OFF HAS STARTED !

I have FTTC (i.e. VDSL broadband with an associated unused landline phone number), but use VoIP for my fixed home telephones.

Yesterday, with NO PRIOR WARNING, I received an email, stating -

As you may have heard, Openreach is retiring its legacy telephone network infrastructure by 2027. In order to be ready for this we, as your ISP, are required to migrate all broadband customers over to SOGEA (Single Order Generic Ethernet Access) services, where the copper pair becomes part of the broadband wholesale offering, and may no longer stretch all the way back to the exchange (stopping at the cabinet).

... then a load of details about my services ...

then the bombshell -

Your migration is scheduled to happen on 2025-01-24

The aim is that there is no interruption of service at all, however in some cases we have seen an approximately one minute outage, followed by the service reconnecting. 

I don't know whether 14 days notice is typical when Openreach disconnect your landline from the exchange ?

Fortunately I don't need to do anything, but I could imagine that might be a shock for some customers !

.

[#7]

@outcast can we confirm who is your ISP ?

[#8]

@outcast 

Are you sure this is a genuine email 

Your migration is scheduled to happen on 2025-01-24

One of the warnings of scam email is the attempt to panic the reader into action.

I

[#9]

If this message is to a BT customer with a Smarthub 2 or later then there’s no panic required, It’s simply a message to advise that in two weeks time it will be necessary to unplug the phone from the wall socket and plug it in to the back of the router. The fact that extensions will stop working appears to be ignored.

[#10]

@Baldrick1

Surely that would not apply to a user having PTSN from BT Retail, ADSL / FTTC from Plusnet … using a (real) BT Hub Two.

Where a user has both voice and broadband from BT Retail with a BTHH2 then the above would be applicable.

[#11]

@Townman 

Sorry, I clearly wasn’t clear enough in my reply. By BT customer I meant, as you say, a customer with both phone and ‘broadband’ with BT

I assume that this was also the reasoning behind @MisterW‘s post.