Can't enable static IP

[#1]

My FTTP switch-over went live yesterday - all good except that I can't seem to enable static IP in the 'Add-ons' page.

Current Status :  You are currently using a dynamic IP address
 

Clicking Activate button does nothing - just returns back to showing the same thing.

I paid the £5 before it all went live, so am presuming this has mucked things up.

Any advice on fixing this?

Thanks,
Richard

[#2]

The Add ons page for static IP hasnt worked for a while.

One of the Plusnet Help team will (hopefully) pick this thread up and enable your static IP manually

[#3]

Moderators Note

This topic has been moved from Broadband to Everything Else 

[#4]

Hey there @rpdm I have enabled it now. Please can you turn the router off and back on and see if it has worked. 

If not, let me know.

[#5]

Thanks for your help on this.

A router reset appears to keep the IP address the same, although the plusnet page still says I’m using a dynamic address. 

[#6]

It seems to not have budged from our side so I will get my colleague to check it in the morning and if not we will need to raise a task to sort it. Sorry about this.

[#7]

I've nudged Plus.net support as there's still no sign of action on this.

After a re-connection I've been given a different IP address, so definitely not static yet 😞

[#8 · Accepted solution]

@rpdm - That's done the trick. Just reboot your router to get it assigned.

[#9]

Mines not working either

[#10]

Hey there @martynhsmith I have done some adjustments to the static IP component on the account but I just need to give it 24 hours to see if it will work from there. If it doesn't then I will raise it to our network team.

[#11]

This should now be activated for you. Can you do a reboot please if not already?

[#12]

Can I get a "me too"? please?

The form is also not working for me, and I need to enable the Static IP.

Cheers!

[#13]

@IanRLowe - Computer says no! Only because the username I have for you isn't right. Can you PM me your username Ian and I'll get it sorted. TA

[#14]

Cheers James, sent you a PM. 

[#15]

@IanRLowe - I'm having issues replying to the DM but I got your message. I'm having issues sorting the static IP too, it's not going well. It's not clear if it's worked not but can you reboot the router and let me know when you have. Cheers.