No broadband

[#1]

It works because you're bypassing the PN DNS servers when using a VPN and that seems to be where an issue lies.

[#2]

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@colbrad wrote:

Would this affect my Plusnet Mobile connection too? It seems to have gone down now 🙄

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Not if using data, but if you're using your phone on the wifi it will.

[#3]

it's plusnets dns server as discussed above, other dns server are still ok eg 1.1.1.1 or 8.8.8.8

using a VPN will have changed the dns server for you

[#4]

Working for me now.

[#5]

the big question for me is can i be bothered to dig out an old router and install so i can change the dns settings for the whole house or wait this 'blip' out

[#6]

It makes no sense to bury the help thread in Everything Else titled DNS which won't mean much to many of the huge number of people affected

Although it's possible to change PC settings, these days we have multiple devices so it's better to be able to change the Hub DNS and also explain why having two DNS IP addresses didn't help.

[#7]

and as if by magic it's fixed 🙂

[#8]

From here, I'm able to query these Plusnet DNS servers: -

212.159.13.49
212.159.13.50

But not these: -

212.159.6.9
212.159.6.10

I can see the point they died on some local monitoring I have: -

I'm not here in a working capacity at the moment, however I've poked some ribs to make sure the relevant teams are aware of the issue and working on it. Whatever the cause, it seems pretty widespread from a quick glance at Down Detector/social media etc.

[#9]

Working again, well for now at least

[#10]

Internet not working

[#11]

@gavcradd You should be able to change DNS settings ... though I now have a business hub, but this might work ... under Advanced Settings, IPv4 configuration, if you can see DNS Servers Auto is set to yes, change it to no and then add in primary and secondary servers to Google's. Save and reboot. Fingers crossed.

[#12]

Hi,

I have also experienced DNS issues with the two servers 212.159.6.9 and 212.159.6.10.

It seems OK since a few minutes: I can now resolve host addresses.

Anything that Plusnet Support can explain, maybe they are listening in the forum ?

Thanks,

marina

[#13]

I struggled to find the DNS setting on my router, it was under advanced/internet. (TP-Link router, not PN or BT)  Obviously I found it on my laptop easily enough but if I couldn't have found it on my router then I would have change my phone, alexa, tv etc.  Can't believe it's not changeable on plusnet routers though.

Noticed @Gandalf was online before the outage.  I'm sure they are working hard to sort it.

[#14]

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@jwsg wrote:
IAlthough it's possible to change PC settings, these days we have multiple devices so it's better to be able to change the Hub DNS

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but note for those like me using a bt "smart" hub it won't allow you to, but seems to be fixed now anyway

[#15]

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@jono1001 wrote:
You should be able to change DNS settings ... though I now have a business hub,

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note it is available on the business hub, but us BT peasents are too stupid it seem