DNS servers offline?

[#1]

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@HPsauce wrote:

Hmm well, this thread took some finding when I couldn't get back to my earlier post.

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yes i think the moderator(s) should review his decisions on this tonight

[#2]

Looks like thousands of Plusnet customers are out of action yet again ... I've been with idiots since 2019, horrendouse customer service, its pretty pathetic how customers are being ripped off, I've had little to no Internet since 2019, BT are no better, their network's full of corroded wiring which they simply refuse to rip out & replace, instead blag everyone into believing this amazing new cable "Fibre optic" will be installed soon, its all smoke n mirrors, what they not disclosing is the cost were going to ve charged to be connected up, extra hardware installed in your home, all has to be paid for.
I'm seriously considering binning Plusnet off, they've not honoured their side of the contract, never come close to minimum line speed, yet they've the gaul to offer me only £80 refund, not paid back to me, but in credit, when I've paid them in excess of £1200 since 2019 in monthly direct debits, basically I've had approx 10 percent connection & been charged for the pleasure.
I've had around 15 BT engineer visits, most of em are village idiots & care little to diagnose & repair the fault, everyone is actually using BT's network regardless who's router u use.
Best option I've come up with, is buy mini wifi hub, buy an unlimited data Sim card for it from the service provider in your area that has mobile masts near your address & be free from the [-Censored-] BT network & charlatans like Plusnet.

[#3]

Mines back up now, but internet was off for around an hour. Service levels have dropped considerably since covid lockdowns, but prices continue to shoot up. Time to look at alternative suppliers, I’ve been a loyal Plusnet customer for around 20 years now, but their service isn’t good enough. 

[#4]

I'm afraid I think I have to agree with you, I have no confidence in Plusnet anymore been a good customer for years in different address, there's no doubt the service is poor. UNFORTUNATELY for me I just signed up for another year, the hub 2 router doesn't suit me ether I can't connect my CCTV system without having to mess around for hours can't be bothered.

[#5]

My last experience with BT engineer , was I was having an argument will him in his in ability to identify the master.socket, I don't know where he had his training, but after 10 minutes of trying to explain that it was an older style socket, I asked him to leave the property. 5 minutes later he was up a telegraph pole then disappeared lol

[#6]

Barnstaple Alex, it's widespread apparently. 

[#7]

I have a Pnet hub2 but cant edit the DNS so any ideas please ?

Cheers,

Del.

[#8]

You need to look here:

[#9]

Cheers but how do I change the DNS mine seems fixed .

[#10]

You need to switch 'Auto' off and then you can edit:

[#11]

Thanks Dvorak.

[#12]

Thanks again Dvorak, would I change just the primary or both ?

[#13]

Up to you

[#14]

It looks like total "Radio Silence" from PlusNet on this problem......

Never apologise, never explain.... 😡

Wikipedia: 

The originator of this commonly used phrase, often attributed to members of the House of Windsor (British Royalty), Duke of Wellington, Benjamin Disraeli and others, is said to be John Arbuthnot Fisher, a notable British Admiral of the Victorian and Edwardian era. ("Boldness has genius, power and magic in it ... Never contradict. Never explain. Never apologise"). And even earlier, King Charles I of England is quoted in The Oxford Dictionary of Quotations as writing "Never make a defence or apology before you be accused", in a letter to Lord Wentworth as long ago as 1636.

[#15]

To be fair to the Mods. Dvorak has made several posts on the outage.