DSL-AC68U disconnects

[#1]

Hi,

I've been a customer since 2015 and have used a DSL-AC68U since joining which has always been stable.

My contract was recently due for renewal and before proceeding I was reading through the forums and noticed quite a lot of criticism of the DSL-AC68U.

So when processing my contract renewal I decided to get a Plusnet Hub Two just in case despite not having had any issues with the Asus since 2015.

My contact renewed on 7th September. On the morning of 8th September I woke up to no internet. I spoke with support and they said it was a sync issue which would need an engineer.

I've been away for a long weekend so haven't been able to investigate further. On return the Plusnet Hub Two had arrived so I connected it this evening service is restored.

I'm not completely against replacing the Asus or using the Asus in bridge mode alongside the Plusnet Hub Two but it seems a bit coincidental that it would stop working on the day of renewal.

Any ideas what could have happened to stop it connecting?

[#2]

Sorry forgot to attach configs.

[#3]

Have you changed the account password by any chance ?

The Asus would have stayed connected until the connection dropped. Its possible that the account change forced a drop which meant that the Asus failed to reconnect. The Hub 2 would autoconfigure and get the new password.

[#4]

Moderators Note

This topic has been moved from Broadband to Everything Else