Delay to disconnection required

[#1]

Connection to new broadband/phone supplier delayed, urgently request Plusnet disconnection also delayed (due 24 Feb) otherwise will have no phone or broadband until 17 March! Have tried phoning Plusnet/twitter but unable to get through to anyone to help

[#2]

@sheenalaing Welcome to the forums. Have you told PN you are changing providers? If not, then the service should continue until your new provider takes over.

[#3]

Yes PN were advised by new provider, initial switch over date was 24 Feb, received email & letter from PN confirming this date - trying to get through some way to ask PN to delay this ….

[#4]

Ah - then new provider should advise PN of the hold-up - that is the principle behind Gaining Provider Led (GPL) rules.

[#5]

Many thanks for your reply.
Spoke to PN customer service who confirmed they won’t disconnect until sky switch - they have 17 March date for that.