Domain Transfer

[#1]

Could someone on staff please take a look at ticket 222825669

Last week I requested a code to transfer a domain out.  I was told I would receive it within 48 hours by email.  I called again today because I still haven't received it and was told the code is in the notes on my account, but it has not been sent.  I asked for it to be sent.  I still have not received it.

Can someone poke someone to send it please?

Thanks

[#2]

Is this a .uk domain ?

[#3]

No, it's a .uk.com domain.

[#4]

Thanks, in that case you do need an EPP code. 

[#5]

I believe that's what they called it.

[#6]

Hi there,

Just to confirm, doesn't the EPP key we've given on ticket 222697842 work?

We've e-mailed you it at 15/03/2022 16:58 but you can also view by going here > https://www.plus.net/wizard/?p=view_question&id=222697842

Let me know how it goes.

[#7]

Hi

Just to clarify.  Until 30 seconds ago, I haven't been given anything since my call last week. Are you expecting that I should be able to see the ticket you just linked somehow?  It isn't showing in my portal other than via the direct link you gave me.

[#8]

Hello,

There should ideally be a banner on the homepage of your account online to view open questions, though I'm aware that doesn't currently show due to an issue we've logged (ref: MC-1858) and we're working on. 

The ticket ^ was e-mailed to the contact e-mail address we hold for you on file. I'm really sorry if you didn't get it though.