End of BT Sport confusion

[#1]

Just had email informing that PN are ending BT sports but the end dates are confusing, the email says from 5th of July but the FAQ link says it's ending from 23rd of May.

Any idea which date is correct ?

[#2 · Accepted solution]

Hi @djh22 

Sorry for the confusion! The FAQ is suggesting that, from tomorrow, customers will no longer be able to order BT Sport. From the 5th July, the service will then be discontinued. 

I hope this helps.

[#3]

Thanks Gandalf, I should have guessed that, anyway it means I can watch the Rugby on Saturday. 😀.. Then I can get it cancelled and hopefully save a months payment.

Any chance you could raise a ticket please ?

Cheers.

[#4]

Hey there @djh22 I have raised a ticket on https://www.plus.net/wizard/?p=view_question&id=234055877 please reply back to it after the Rugby and we will sort it

[#5]

Thanks Willcutforth,I'll do that but I'm just wondering if you could cancel it now from the date I've paid up to ie 1st of June, or is it cancelled with immediate effect if we do it now ?

[#6]

It's usually cancelled within 48 hours and you are refunded for what you didn't use, so I'd prefer to do it after Sat!

[#7]

Ok will do on Saturday, thanks Will.

[#8]

No worries, speak then

[#9]

Hello again Will, just to let you know that I have decided to request that BT Sport is cancelled as soon as possible rather than waiting until after Saturdays Rugby cup final and have completed the on line ticked accordingly.

Many thanks for your help.

Best wishes. 

[#10]

The good value BT Sport App add-on was the only reason I renewed my Plusnet broadband contract! The fact it's being removed mid-contract and I can't cancel without paying a penalty is really galling.

[#11]

Sorted this out for you now @djh22 I have closed the ticket as well.

[#12]

Yes me too. It was part of a negotiated package when I renewed contract recently. I guess there's small print, there usually is, but I'm no longer getting what I signed up for.

[#13]

Oh no , it’s a shame it’s going as the £10 a month for the app was great value. Any ideas on next best option to watch elsewhere?

[#14]

Removed reply as this thread marked fixed, will repost as new thread.

[#15]

Hello Willcutforth, just to let you know that although I was advised that BT Sport has been cancelled last Wednesday it is still live on my Android and FireTV apps. Could you check with BT please.