FTP access error

[#1]

Would prefer to have access to what is there already if that's okay. Is there any other way to access the files, e.g via a web portal?

Thanks,

Paul.

[#2]

No access via web portal. I was considering another potential 'fix' but I'm not confident it would preserve your files so I'll leave things in the hands of the team your issue has been escalated to.

That said, assuming I was looking at the correct account, the service looked to have been completely removed from what I could establish. I put it back and gave it a poke, but it's seemingly not helped.

[#3]

Just to confirm PN have now fixed this. All the files were gone, but at least I have access to re-upload.

Thanks to everyone who helped!