Failure to connect to a supplier website
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Failure to connect to a supplier website
14-10-2023 10:51 AM
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I have home FTTP 145 going through a Draytek Vigor 2866 Vac
A few days ago I wanted to access my account on www.odroid.co.uk, but instead I got an Apache Test Page.
I have tried Chrome, Edge, Firefox, Android Phone, all with the same result.
When I switched my phone wifi off, it went through to the site as expected. Switched phone wifi on and it failed.
I have checked all devices on my LAN to ensure there are no local Apache servers running. I also tried the original Plusnet router, but nothing changed.
www.odroid.co.uk and Plusnet help groups are currently at a loss.
As a long shot, I down loaded Tor browser. That got me to the site, but it was in Euros. Not sure if that proved anything, but I am running out of clues as to the possible root cause.
I am making my purchase from www.oroid.co.uk by telephone, so this is not a pressing issue. I just hate mysteries.
Has anyone experienced anything similar, or can make any suggestions as to where I may have overlooked?
Many thanks.
Re: Failure to connect to a supplier website
14-10-2023 10:55 AM - edited 14-10-2023 10:56 AM
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@GordonF I'm not using Plusnet, but I get an immediate ' unable to connect to website' message when clicking your second link - but the first one is successful.
Re: Failure to connect to a supplier website
14-10-2023 11:32 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:33 AM
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Thanks for trying. This mystery just deepens.
Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Re: Failure to connect to a supplier website
14-10-2023 11:34 AM
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Ooops. Good spot. So the links work for you, apart from the one with my typo.
Re: Failure to connect to a supplier website
14-10-2023 11:35 AM
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@GordonF What happens if you run a tracert to the address?
Re: Failure to connect to a supplier website
14-10-2023 11:57 AM
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nslookup resolves the site to 18.130.241.241
Who's dns are you using?
Are you using any form of parental control like 'Safeguard' ?
Re: Failure to connect to a supplier website
14-10-2023 12:08 PM
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DNS is my Draytek Router
No, no safeguard or other parental control.
Re: Failure to connect to a supplier website
14-10-2023 12:20 PM
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tracert result attached
Re: Failure to connect to a supplier website
14-10-2023 12:27 PM
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Ignoring the last link that is misspelt. Is there anyone with a Plusnet Broadband account can get to the site from either of the first two links?
Thanks.
Re: Failure to connect to a supplier website
14-10-2023 12:36 PM
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I go to the home page of https://www.odroid.co.uk/ for both links
BTW you didn't like the tracert complete, but it does show the correct IP address and suspect it would have completed
Re: Failure to connect to a supplier website
14-10-2023 12:37 PM
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I'm on a Plusnet connection, the links works fine for me...
Re: Failure to connect to a supplier website
14-10-2023 12:46 PM
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Thanks. Excellent, that is another variable removed.
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