Hostopia (ex Plusnet CCGI) Site Not Updating.

[#1]

Hi @quelquod,

Firstly I am really sorry for how long it has been since my last update. I usually work off getting an update back and use that to come back to you.

The Issue I raised initially on the 15th never got a response, so I have contacted them on that one and raised a new one too in case they for some reason cannot access it.

I am also going to attempt to contact one of the people who works on that team directly to get them to take a look at the task.

I promise to keep a closer eye to ensure it's not just being left behind, sorry again for how long this is taking.

There is not much point in me contacting anyone Saturday or Sunday for help with this as they only work Mon-Fri. So, on Monday I will find out the best people to ask about this and get them to action the task as soon as they can.

I will update you the second I have a response from them.

About the name servers you mentioned I hate to say but I really do not know enough about domains and DNS to give you a good answer.

I will update you Monday,

Thanks, Lex

[#2]

Hi @LexLex2020 and @Marsh

Oops!!     

My fault I'm afraid. Please call off the support guys who are presumably scratching their heads as to what's bothering me. Just a flash of lightening hit me and I've been making changes to the ccgi site and expecting them to magically appear on the website. I guess this has been some sort of age-related episode, after all I'm pushing 80 now.

And naturally the nameservers still point to Force9 - that's where the website still is, only the ccgi moved. 

Looking for somewhere to hide my shame now! Thanks for your help!

[#3]

Oooops!! It happens … though I did have a problem which sounded similar to that you reported.

[#4]

Hey @quelquod,

All good It happens from time to time I have now closed the support case down