IP address not showing as UK - it is showing up as US
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- IP address not showing as UK - it is showing up as...
IP address not showing as UK - it is showing up as US
23-06-2017 6:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello,
I am trying to enter competitions on avforums.com, but it appears that since my IP address is showing as US, I am ineligible to enter. I am based in the UK. Could someone please look into this urgently, as this has been like this for a couple of months now.
Many thanks.
This is what avforums has told me:-
"Unfortunately it looks like plusnet may not have updated the location information for the IPs.
It looks to be set to Los Angeles at the moment.
Sites like the following can be used to check the current geo information for IP addresses:
146.199.105.202 IP Address Details - ipinfo.io"
Re: IP address not showing as UK - it is showing up as US
23-06-2017 8:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you follow the link you provided it seems that the IP address has been reallocated to Plusnet (see image) so maybe the avforums site has not updated its geolocation database recently?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: IP address not showing as UK - it is showing up as US
23-06-2017 10:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Network | AS6871 British Telecommunications PLC |
City | El Segundo, California, United States |
Latitude/Longitude | 33.9164,-118.4041 |
Postal Code | 90245 |
Route | 146.199.0.0/16 |
Find out more about 146.199.105.202 at robtex.
So before I click robtex, that shows that this IP as being in Sheffield, UK, it shows California, US.
I have sent your screenshot to avforums to check and advise.
Thanks.
Re: IP address not showing as UK - it is showing up as US
23-06-2017 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have not already done so, then switch your router off for a while, although PN's new network makes IP addresses fairly sticky, you may get a new one straight away, or it may take a while.
Or you could pay the £5 and a get a static IP, then you know you will not get the same issue again.
Re: IP address not showing as UK - it is showing up as US
23-06-2017 11:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The 146.199.0.0/16 range has been allocated to and used by Plusnet for over 2 years. The problem is the range is registered in the USA but used exclusively in the UK.
It looks like ipinfo.io might be using the MaxMind database - check the list provided by entering the IP at https://www.iplocation.net.
Plusnet have been in touch with the major geolocation database providers to get incorrect locations corrected. I'm sure that would have included MaxMind but it looks like they've reverted it to USA.
So another correction request will have to be made.
Meanwhile it's worth trying what Mustrum suggested in the hope of getting an IP on a different range.
Re: IP address not showing as UK - it is showing up as US
26-06-2017 10:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're having problems with accessing a particular website.
I've checked with our network team and I can confirm that although a website indicates that the IP address is not UK based, the IP address is geolocated correctly within the UK.
If you are still unable to access the site, then I'd recommend getting in touch with the site administrator to check their geolocation database.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- IP address not showing as UK - it is showing up as...