MS Office 365 - Verify Domain for Email Setup

[#1]

Quote from: C6REW

Got to be worth a try if you know what needs adding.

Right, that's been done.
*Don't* change the email setting to manually manage records. Leave things as they are and see if you can verify the domain tomorrow on Microsoft's site.

Quote from: spraxyt

Microsoft list four CNAME records to be added, but the key one appears to be one having the ms code in the left field.

I've only added the one.

Quote from: spraxyt

@Bob (sorry) does the Plusnet system accept anything other than www and ccgi entered there?

Yes, it will accept anything as long as the relevant flags are set at our side.

[#2]

Hi Bob,
Excellent, many thanks. Will report back.

David,
Many thanks for continuing to help.
Best regards
Chris

[#3]

It's worked yahoo!!
But now I cannot get into my office 365 account as it appears to have changed the email address!
Will leave until the morning and if no change I will use the 24 hour business helpline. Tried just now but kept waiting about 30 minutes.
Regards

Chris

[#4]

Good morning Bob and David,
I can confirm that I am now into my MS 365 account. No idea why they deemed it necessary to change my email address to get into the admin account! But hey ho!
I have now added an MX record and six CNAME records. They have an additional one TXT record and two SRV records which I obviously cannot add.
Bob, I hope you don't mine, but assuming this information is exclusive to me and you have the time, I have pm'd the data to you so you can confirm if I have added the records correctly.
Best regards
Chris

[#5]

Yep, those records all look good. You had added a static IP for SMTP delivery that isn't necessary so I've removed that.
All that's left to do now is flick the switch to manually manage DNS for email. I'll leave you to do that via the Member Centre, let me know if you need any help.
Regarding the priority of the MX record, it doesn't really matter what you put there (5 is fine). It's more relevant where you have multiple MX records specified. The priority is used to determine the order in which each destination should be tried. The Plusnet record will be removed after you switch to manually managing the DNS for your email.

[#6]

Thank you Bob,

Quote from: Bob

All that's left to do now is flick the switch to manually manage DNS for email. I'll leave you to do that via the Member Centre, let me know if you need any help.

So just change to this setting:
I wish to specify DNS records for mail to this domain
Regards
Chris

[#7]

Yep, that's the one.

[#8]

Hi Bob,
Many thanks.
Will just sit back and see what happens now!
Best regards
Chris

[#9]

Hi Bob,
All are now up and running but no emails getting through. So I think I am down to waiting for MS to catch up. Cannot enter my exchange password in Outlook at the moment. Once that works I think I will be there!
More to follow as and when!
Best regards
Chris

[#10]

Having waited for 45 minutes on hold for Microsoft this morning, I unsurprisingly gave up.
Went to my 365 account and started the process of reporting the fault of Outlook not accepting my password on the computer but all fine when working in the cloud. It took me to a piece of software which was installed on the computer. After tests it installed a new user name for Outlook and voila it worked!
Impressed with that.
All I am left with is trying to sort out all the emails addresses into sub folders in Outlook as it got rid of all my folders. However, the big problem, which is with MS, is that it has stripped out who the email is for and put my name on all of them. So an email sent to purchasing@ or sales@ is now coming in to chris@!
Will ask them online to see what I can do. But at least now I know that the emails are arriving, if in a single folder.
Many thanks to Bob and David for all your help. Without it, I would have been in big trouble.
Best regards

Chris

[#11]

Morning

Not sure if I need to open a new thread or can just post to this existing one but I am attempting to do exactly the same as Chris has done and having read in detail this thread, yesterday I set my MX record using the details provided by Microsoft. I did NOT add the full stop to the end of the Right field entry and left the left field blank. I only created and submitted an MX record at this stage. I did this all around 2pm yesterday. Today I have tried to verify my domain on office 365 account and it says that the record couldn't be found. I also ran the command line suggested by David -nslookup -typemx mydomain -and all I see returned is:  mydomain MX preference = 10, mail exchanger = mx.avasin.plus.net. That is the only line returned after the line Non-Authorative answer:

As with Chris, I wanted to do the move over the weekend to minimise impact on my business email during the working week so was hoping the change would take place last night so that I could complete the move to exchange today and overnight tonight.

Hoping that someone can advise

Many thanks

Steve

[#12]

The special record added for Office 365 MUST have a full stop on the end (to prevent DNS adding your own domain after it). However I must qualify what follows by saying I believe it's correct, but with so many false turns when Chris was working through this I could be wrong.

I don't think the Plusnet system will accept that special record unless "Other" is set for email in the control panel. But if you do that collection of domain emails will stop *immediately* (ie it won't wait for DNS update). This would mean no domain email until Office 365 has accepted the special record, the *new* DNS entries for Office 365 have been added in control panel, processed into the zone files and propagated. That is a 24-48 hour process (assuming nothing goes wrong).

I think that means continuing with this change this weekend will mean you have no domain email until at least Tuesday..

[#13]

Hi David
Thanks for the response. My understanding from Chris's thread and in particular Bob from plusnet tech support response is that the domain verifying MX record is slightly different to the final MX record required to move over to MS Exchange. So at this stage my understanding is that the domain being entered in the right hand field requires my actual domain to be suffixed to it and so the entry should not have the qualifying full stop adding. Further the "email other" setting isn't to be made yet until I have completed the verification and get the true domain to use from Microsoft. However, I thought I had understood the thread but I am missing something as the nslookup is not showing that the MX record I entered had propergated.
Looks like it will take longer than I hoped for so will have some downtime. However my clients know I am on holiday this week so it is the best time to move.
I just need to know what I have done wrong with the verification MX record as I am stuck at the moment!

Regards
Steve

[#14]

No need for further action as I am looking at other options for my domain and email hosting

Many thanks

Steve