Madasafish/Freenetname Transfer Out - IPSTAG

allancmcd · ‎21-02-2023

I have searched the forum and found some really helpful posts on this but the bit I am stuck at is changing the IPSTAG - I can't seem to log in anywhere or find a control panel to change my IPSTAG to MYTHIC-BEASTS

I know my account details are still active as I can log in to the old Madasafish site but there is no functionality in there now, and I can't seem to log in to the main PlusNet site at all.

Could someone kindly point me in the right direction. Thanks all.

MisterW · ‎30-07-2007

I can't seem to log in anywhere or find a control panel to change my IPSTAG to MYTHIC-BEASTS

That's because there isnt one! It's done internally via a request to Netops to change the IPSTAG. You can either wait for a Plusnet Help team member to spot this thread and raise a 'ticket' to which you can reply with the details and then the request can be raised, OR you could try calling customer support and requesting the change. Problem is that domain hosting is a legacy facility (especially Madasafish/Freenetname accounts) and getting someone in 1st line support who knows about it is probably a bit hit & miss.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

allancmcd · ‎21-02-2023

That explains a lot, thanks. I'll try giving them a call at lunchtime. Hopefully I'll get someone who knows about their legacy systems

Baldrick1 · ‎30-06-2016

Moderator's Note

This topic has been moved from Email to Everything Else

Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'

allancmcd · ‎21-02-2023

Hi, not sure why this was moved - it was specifically about email migration? Thanks

allancmcd · ‎21-02-2023

Sorry I realise I could have been clearer in my original post. This is for moving an email account

willcutforth · ‎27-11-2020

Hey there @allancmcd I have created a ticket on the account. Please reply to the ticket on https://secure.madasafish.com/myaccountdx/summary/

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

allancmcd · ‎21-02-2023

Got a really helpful support agent, but he didn't have any real idea how to proceed - they are going to call back - watch this space, I'll detail any steps they need to hopefully help others in the future

Townman · ‎22-08-2007

Did you reply to the ticket? That will negate the need for the support agent to call back.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

willcutforth · ‎27-11-2020

I agree @Townman if you reply to it @allancmcd I can sort it for you.

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

allancmcd · ‎21-02-2023

Yes, William posted as I was on to the support line. Have responded on the madasafish portal.

allancmcd · ‎21-02-2023

Thanks Will. have replied on the portal

willcutforth · ‎27-11-2020

Awesome, thanks Allan. I have sent that over now so it should be done within the next 3 days. Do you need me to do anything else at the minute?

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

allancmcd · ‎21-02-2023

Hi Will,

Thanks that should be everything. I did get a return call from Customer support as well. I think he was struggling to find anything within the systems he had access to make the change, so thanks again for stepping in.