Plusnet Broadband login and Firefox Browser

[#1]

Blimey that's a long bugfix list.😅

[#2]

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@bobpullen wrote:

Testing past and future versions: -

104.0.2 - OK
105.0.0 - Fails
105.0.1 - Fails
106.0b7 - OK

I'm none-the-wiser as to what is actually happening but that ^ suggests we could be looking at an issue in the Firefox domain.

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So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?

[#3]

And just for fun, Firefox has just this second updated to 105.0.2 and the issue still persists.

Will await the v106 when it is ready for normal use.

[#4]

I appreciate the logic of this suggestion but why can I successfully log into all my other web accounts in this version of FF?

[#5]

Good point, @stevel59 

[#6]

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@SpendLessTime wrote:

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So why did it only start to fail sometime after 29th September when I had already been using V105.01 for a week and had no issues on the 28 and 29th getting into the Member Centre?

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Do the timestamps behind this button tally for you? (it's found under the 'General' section of the Settings dialogue): -

[#7]

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@stevel59 wrote:
I appreciate the logic of this suggestion but why can I successfully log into all my other web accounts in this version of FF?

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I have no idea and anything at this stage is pure conjecture without understanding specifically what is causing the behaviour.

Not all login forms are equal mind you.

[#8]

@bobpullen Yes dates line up

Firefox 105.0.1 (20220922151854)Details
Installed on: 24 September 2022 at 08:29:15Status: The Update was successfully installed

And I logged in on the 28th to get my September bill and the 29th to check my "upgrade options" to help a user who was asking why Member centre offers were £2 more than New Customer prices

edit to add name

[#9]

@SpendLessTime - And you didn't get offered 105? i.e. not the dot version? Possible, as I know Firefox pulled it mid-deployment due to a bug.

Edit: Ignore me, that's completely irrelevant ^

[#10]

Just had an update to 105.0.2 still not working sadly

[#11]

Just confirming I am also having the same issue....can't login to the Member Centre yet, strangely, can login into webmail without a problem. Am also on 105.0.2 since yesterday

[#12 · Accepted solution]

Might have spotted a problem at this side and we're looking into it. Just thought I'd keep folk updated to avoid any further effort from people trying to work out what has broken.

Edit: issue identified and should be working now. Apologies for the hassle/confusion.

[#13]

I can confirm that you seem to have solved the problem!

[#14]

Yep, it's working for me.

[#15]

Thanks to whoever sorted this issue - much appreciated. All fine with FF now.