Plusnet Broadband portal not displaying correctly

TLM · ‎13-06-2017

I have no knowledge of original versus "new" issue, as I've only witnessed the one, which this thread does appear to be about. Although the implication of the title that the issue is confined to Firefox is incorrect, as it's happening for me on Chrome.

Townman · ‎22-08-2007

There are two issues being discussed in this thread.

Issues logging into the user portal - that issue was specific to FF users
Experiences where on some pages in the user portal, the pan-Plusnet websites black / grey footer appears in the middle of the page obscuring what should be there ... which after resizing the browser window renders in the right place - that is seen on various browsers

So, this being / not being an issue with FF all depends on when you joined this bus. My observation is that when something goes wrong accessing websites, FF appears to be involved in more "street fights" than all of the other browsers but together. The phrase "a can of worms" readily comes to mind.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

staley84 · ‎30-07-2007

Still shouldn't be marked as fixed though.

jab1 · ‎24-02-2012

As I stated previously, the original incident was fixed. The current issue, which should be in its own topic, isn't.

John

Townman · ‎22-08-2007

@staley84

That’s a matter for the originator of this topic / thread to decide - and no one else.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

staley84 · ‎30-07-2007

I'm merely suggesting that the 'fixed' status should be removed if possible.

jab1 · ‎24-02-2012

Again, the original issue was fixed - the new one should have been in its own topic.

John

halbot · ‎23-02-2019

I created a new one and the mods closed it and referred it to this one!

jab1 · ‎24-02-2012

They shouldn't have - different issue. I will suggest the new issue is split off.

John

dvorak · ‎11-01-2008

Moderators Note

Posts split as it's a different issue.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

staley84 · ‎30-07-2007

@dvorak What's it been split to?

jab1 · ‎24-02-2012

@staley84 https://community.plus.net/t5/Everything-else/Re-Plusnet-Broadband-login-and-Firefox-Browser/m-p/189...

John

staley84 · ‎30-07-2007

Thanks @jab1 .Got a bit confusing as the 'New' post (this) has the same name and comments as the 'old' fixed post.

Gandalf · ‎21-04-2017

@staley84, @TLM, @halbot, @RichT

Your accounts have been passed across to the right team to help with this investigation (IMT-8126)

Sorry for the inconvenience everybody.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

UnicycleTallPau · ‎03-10-2019

This problem was reported a week ago and PlusNet still haven't fixed it. I need to report a separate issue but I can't access the portal properly to do so!.

Just to confirm (yes this is a me too because I don't believe this is fixed yet) FireFox, Chrome, and Android all show the same blank grey page instead of the pink page with account options. Exactly as the OP posted in their image.