When installing Norton to replace McAfee in Plusnet Protect I advise starting on an administrator account.
Often, if I install new programs on my local account and administrator rights are required, I just get a pop-up to enter the password or pin. This did not happen when I tried installing Norton from the Plusnet message.
I started on a local account on my main computer and had to stop when told to switch to my administrator account. I completed the installation on the administrator account but when I went back to the local account the original paused installation continued on and created a different Norton product number to that on the administrator account. Similarly, when I installed Norton on my second computer I had a third different product number. This confused me because I should have one product No with "licence 1 of 7", "licence 2 of 7" and "licence 3 of 7". I found the setup and initial use very confusing and believe we should have been provided with more detailed instructions or a tutorial.
The confusion continued when Norton kept asking me to download protection every time I logged in and I ended up with four NortonNSDownloader.exe, (1), (2) and (3). Then there was the confusion around Google Chrome extensions. I kept getting offered Norton Safe Web and Norton Safe Search even after I had already installed them. Safe Search is easy to understand but I have failed to distinguish between that and Safe Web.
Norton Power Eraser is easy to understand but I have given up on Norton Insight and Diagnostic Report. I have no idea what to do with these. Do we have to keep applying these various system scans to protect our PCs or is the system monitored continuously during use?
I picked "Open" next to the down arrow and got "You are protected" but next to it there is "Internet Security" - Not set up. Confusing!
