Possible new FTTP customer - questions

[#1]

Hi, I'm in a 5-year old house that has FTTP since it was built. I know it did work as we had BT full fibre for the first couple of years. We then moved to Virgin so the ONT hasn't been used for 3 years or so. If I move to PlusNet will I need a new ONT (and cable) installing? Would it be replaced in the same spot? Or is it just a matter of powering on the existing ONT and plugging the router in?

Also, if I choose say FF 145 initially, is it possible to increase that during the contract - does that start another 2-year contract? There would be due no other charges to increase the speed?

Many thanks!

[#2]

@NorfolkNog Is the original Openreach FTTP cable still in place - it should be? I don't know, but I would imagine just powering on the ONT, when requested, should enable it, but you would have to confirm that with PN.

If you chose FF145, and then wished to 'upgrade', that would start another contract - the previous one would be 'written off'.

[#3]

@NorfolkNog 

If you place an order for Full Fibre you must ensure the ONT is powered on. When OR are checking they will run a test to ensure there is a working ONT in situ.

If there is OR will accept the order and things should move quickly as no installation is needed.

It cost PN money to upgrade a conenction from OR so they need to new contract to cover the cost of requesting the increase.

Brian

[#4]

As far as I know the cable is in place yes - at least, I haven't noticed any OR engineers come to take it away! And thanks for answering about the contract, I thought that would be the case.

Many thanks for your help!

[#5]

That's good to know, I'll power it on before placing the order then.

Thanks for the reply!

[#6]

I'll power it on before placing the order then.

Power it on and see what lights you have. Assuming the internal Fibre is still plugged in, you should get green power, green PON with LOS and LAN off

[#7]

Moderator's note(s):

Thread moved from My Order to Everything Else.