Safeguard won't stay enabled
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Re: Safeguard won't stay enabled
19-11-2020 12:09 PM
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Re: Safeguard won't stay enabled
20-11-2020 10:09 AM
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Hi Phish386
Can you explain how you did that?
Is it via the administrator/Hub Manager area?
I have a Plusnet router...
TIA
Re: Safeguard won't stay enabled
23-11-2020 7:56 AM
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Come on Plusnet! This is shocking!!!!
Re: Safeguard won't stay enabled
24-11-2020 1:27 PM
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@hawmead It looks like it's active for you now? Can you confirm all is ok?
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
24-11-2020 1:29 PM
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@Simers1983 Hi, what's happening for you? Are you getting any error messages or anything when you try and turn safeguard on?
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
24-11-2020 2:22 PM
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Hi Kelly, yes it’s all looking good now, thanks for progressing this
Re: Safeguard won't stay enabled
24-11-2020 4:16 PM
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Re: Safeguard won't stay enabled
24-11-2020 4:25 PM
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@Simers1983 ok. Have you just tried it again? I want to see if the data on our side has changed.
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
24-11-2020 5:17 PM
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Re: Safeguard won't stay enabled
26-11-2020 7:09 PM
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No improvement here, I'm afraid...
Re: Safeguard won't stay enabled
27-11-2020 2:36 PM
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Can you both try turning it on again please?
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
27-11-2020 2:47 PM
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@JohnP79 We'll look at yours next if it worked for the previous two! *finger crossed*
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
27-11-2020 4:35 PM
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@JohnP79 We've done the fix on your account. Could you try now?
Ex-Broadband Service Manager
Re: Safeguard won't stay enabled
27-11-2020 5:01 PM
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It's working a treat now - thanks Kelly!
Re: Safeguard won't stay enabled
27-11-2020 5:09 PM
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