cancel
Showing results for 
Search instead for 
Did you mean: 

Simulate internet disconnection

b1ink3r3d
Dabbler
Posts: 10
Thanks: 1
Registered: ‎05-09-2023

Simulate internet disconnection

Hello,

I am in the process of configuring a failover of a 4G connection on my home router. Would one of the plusnet team able to simulate a disconnection of plusnet internet if I ring their support department?

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 16,211
Thanks: 6,191
Fixes: 447
Registered: ‎30-07-2007

Re: Simulate internet disconnection

Can't you just either disconnect the PPPoE connection on the router UI or if that's not possible then physically disconnect the DSl/Ethernet cable ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RealAleMadrid
Aspiring Hero
Posts: 2,850
Thanks: 1,498
Fixes: 61
Registered: ‎07-07-2009

Re: Simulate internet disconnection

@b1ink3r3d  No need to involve Plusnet, just do it yourself, pull out your phoneline connection to the router if on FTTC or the ethernet connection to the ONT if on FTTP.😁

RobPN
Seasoned Hero
Posts: 5,234
Thanks: 2,757
Fixes: 13
Registered: ‎17-05-2013

Re: Simulate internet disconnection

@b1ink3r3d 

Couldn't you just 'pull the plug'?

 

Edit: MisterW and RealAleMadrid type faster than me.

Mr_Paul
Seasoned Pro
Posts: 719
Thanks: 230
Fixes: 12
Registered: ‎07-06-2022

Re: Simulate internet disconnection

@b1ink3r3d 

They might be able to simulate a disconnection for you to test - but there is no guarantee that they will be able to restore it again once you have finished testing!

Much better to just pull a plug out yourself, as others have already said.

 

.