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Static IP PTR reverse DNS

FIXED
kevinjb
Hooked
Posts: 5
Registered: 4 weeks ago

Static IP PTR reverse DNS

Hi,

I now have a static IP on my Plusnet Broadband connection. At the moment the reverse DNS PTR record for my static IP is my "accountname".plus.com. Which is not ideal from an GDPR point of view. Also as I plan to run my own email server on the static IP ideally need the PTR record to point to FQDN of my mail server hosted on the static IP.

Is it possible to have the PTR reverse DNS record for my plusnet static IP point to an A record in my own personal domain.

Kind Regards

Kev

8 REPLIES 8
Baldrick1
Moderator
Moderator
Posts: 12,361
Thanks: 5,545
Fixes: 430
Registered: ‎30-06-2016

Re: Static IP PTR reverse DNS

Moderator's note:
Thread moved from Broadband to Everything Else.

Moderator and Customer
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If it fixed it,  help others - select 'This Fixed My Problem'

kevinjb
Hooked
Posts: 5
Registered: 4 weeks ago

Re: Static IP PTR reverse DNS

Any PN staff on the forum that can help. I called PN support desk and unfortunately they were notable to assist.

Is it possible:

1. To have the rDNS of my static IP be something other than accountname.plus.com

2. Have the rDNS for my static IP point to a FQDN on my personal domain such as smpt1.mydomain.com

Kind Regards

Kevin

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Static IP PTR reverse DNS

Hi Kevin, I can sort that for you. You'll just need to make sure you have the appropriate "forward" DNS record in place first, please let me know when that's done and we'll do the rest.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kevinjb
Hooked
Posts: 5
Registered: 4 weeks ago

Re: Static IP PTR reverse DNS

Thanks Adam, I have the forward DNS setup already for my static IP. Is there anyway I can PM you the forward DNS A record.

Kind Regards

Kevin

MisterW
Superuser
Superuser
Posts: 16,199
Thanks: 6,180
Fixes: 447
Registered: ‎30-07-2007

Re: Static IP PTR reverse DNS

@kevinjb click on Adams forum name (in Purple) , that should bring up his profile page. On the rhs you should see a Send Private Message icon

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

kevinjb
Hooked
Posts: 5
Registered: 4 weeks ago

Re: Static IP PTR reverse DNS

Thanks MisterW, just sent a PM through to Adam.

Kind Regards

Kev

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,085
Thanks: 1,708
Fixes: 498
Registered: ‎01-01-2012

Re: Static IP PTR reverse DNS

Fix

Hi @kevinjb 

We've raised the request for you now and this should be done in the next few days

After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kevinjb
Hooked
Posts: 5
Registered: 4 weeks ago

Re: Static IP PTR reverse DNS

Hi @MatthewWheeler that's great news, thank you and the PN team for the help with this.

Kind Regards

Kev