Static IP not enabling correctly

Matchooo · ‎01-03-2024

Hi,

I have tried to enable Static IP in my PlusNet hub router and I appear to be stuck with the same problem as a others on the forum where it says enables but also states I'm am still using dynamic IP.

If possible, could someone please enable the static IP function on my account.

Thanks,

Mat.

Townman · ‎22-08-2007

To be clear, are you talking about a static WAN IP address?

If yes, see here - Understanding your IP address | Help | Plusnet

It costs £5 and you are best calling support to facilitate it.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Matchooo · ‎01-03-2024

Hi,

That is correct.

I have added the £5 pound setup "addon" and it appears to have accepted it, I have restarted the hub and the addons page still says dynamic IP.

Regards,

Mat.

willcutforth · ‎27-11-2020

@Matchooo if you give the router a kick (reboot not physically kicking) it should be fixed now for you

If this post resolved your issue please click the 'This fixed my problem' button

Will Cutforth
Plusnet Help Team

Matchooo · ‎01-03-2024

Thank you!

Much appreciated.

Regards