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Static IP

firstfloor8
Hooked
Posts: 5
Registered: ‎12-12-2022

Static IP

Ordered a static IP when I signed up. Haven't got one! Had to open chat on X/Twitter who said they had fixed it but they haven't. I still have a dynamic IP. When I eventually found the option to set one up again it said there was an error and I couldn't do it from my account anymore and would have to call a number or use X/Twitter.

I'm going round in circles with this terrible level of support

Are there any CSRs in here or am I wasting my time?

 

Also this username bears no relation to my new account yet there seems no way to rename it or even delete this account (GDPR rule!) so I can set up a new one. 

We're a quarter of the way through the 21st century! Come on Plusnet

 

 

Tags (1)
5 REPLIES 5
jab1
Legend
Posts: 18,894
Thanks: 6,191
Fixes: 283
Registered: ‎24-02-2012

Re: Static IP

There are no PN staff on here after 8PM, no.

Hopefully, one of them will pick this up tomorrow,although it may take a while - they are a bit thin on the ground.

I will tag a couple of forum members who may be able to assist a bit quicker.

@Townman , @MisterW ?

John
firstfloor8
Hooked
Posts: 5
Registered: ‎12-12-2022

Re: Static IP

Thank you!

Yeah I was posting this for the morning really, but glad to hear they have a presence here. 

Really frustrating trying to connect with my VPN when the IP changes randomly 🙄

Townman
Superuser
Superuser
Posts: 23,715
Thanks: 10,016
Fixes: 168
Registered: ‎22-08-2007

Re: Static IP

@jab1

Nothing much fellow customers can do here. Right answer is to pick up the phone and call the support desk.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Mav
Moderator
Moderator
Posts: 22,638
Thanks: 4,835
Fixes: 517
Registered: ‎06-04-2007

Re: Static IP


@firstfloor8 wrote:

Also this username bears no relation to my new account yet there seems no way to rename it or even delete this account (GDPR rule!) so I can set up a new one. 


The forum name can be changed by sending a PM to any of the mods detailing the new name and, as long as it adheres to the Forum Rules, the change can be actioned.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

spile
Rising Star
Posts: 81
Thanks: 23
Fixes: 1
Registered: ‎03-08-2007

Re: Static IP

I run a script on a Raspberry Pi that uses cPanel to update my dynamic IP. 
You could use a service like No-IP that takes your dynamic IP address and points it to a static hostname or subdomain.