Static IP
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Static IP
3 weeks ago - last edited 3 weeks ago
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Ordered a static IP when I signed up. Haven't got one! Had to open chat on X/Twitter who said they had fixed it but they haven't. I still have a dynamic IP. When I eventually found the option to set one up again it said there was an error and I couldn't do it from my account anymore and would have to call a number or use X/Twitter.
I'm going round in circles with this terrible level of support
Are there any CSRs in here or am I wasting my time?
Also this username bears no relation to my new account yet there seems no way to rename it or even delete this account (GDPR rule!) so I can set up a new one.
We're a quarter of the way through the 21st century! Come on Plusnet
Re: Static IP
3 weeks ago
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Re: Static IP
3 weeks ago
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Thank you!
Yeah I was posting this for the morning really, but glad to hear they have a presence here.
Really frustrating trying to connect with my VPN when the IP changes randomly 🙄
Re: Static IP
3 weeks ago
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Nothing much fellow customers can do here. Right answer is to pick up the phone and call the support desk.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Static IP
3 weeks ago
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@firstfloor8 wrote:
Also this username bears no relation to my new account yet there seems no way to rename it or even delete this account (GDPR rule!) so I can set up a new one.
The forum name can be changed by sending a PM to any of the mods detailing the new name and, as long as it adheres to the Forum Rules, the change can be actioned.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Static IP
3 weeks ago
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I run a script on a Raspberry Pi that uses cPanel to update my dynamic IP.
You could use a service like No-IP that takes your dynamic IP address and points it to a static hostname or subdomain.
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