Switch to Fiber and keep (for now) PSTN line

[#1]

Why can't PN switch my existing PN Broadband to Fibre without disconnecting my BT phone line ?   When I come as a new customer I get the option to say I can keep the BT phone line. 

Also I do not have (yet) any alarm devices still relying on PSTN, but would like to keep for maybe another year the PSTN line.

Thank you

Markus

[#2]

@mamoeller Is your existing service ADSL or FTTC? Are you currently a PN customer or transferring from another ISP?

[#3]

What service do you currently have?

You should be able to renew existing contract and keep phone line.

There is a push for everyone to take FF where available seemingly.

[#4]

@Bella123 I have already asked that question.

There is a reason for the 'push', as you call it - the existing copper network has reached 'end of life', and is increasingly more expensive to maintain, so it makes sense to move as many as possible onto newer technology.

[#5]

Well i didn't see your post asking the question as i was making a post myself. Sorry to offend you

[#6]

I am a PN customer for 20 years on still on ADSL and use a BT phone line.

[#7]

This is what a new customer can choose.

[#8]

@mamoeller OK . If you are on ADSL, and switch to Fibre, do you mean Full Fibre (FTTP) or part-fibre (FTTC). Can you post the full result fro here: https://www.broadbandchecker.btwholesale.com/#/ADSL , obscuring your phone number?

[#9]

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@mamoeller wrote:

This is what a new customer can choose.

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Is your phone-line with BT or Plusnet?

[#10]

My phone line is with BT.

[#11]

Ah - that could create issues - terminating ADSL would terminate the phone-line. @MisterW  - guidance please?

[#12]

@mamoeller i THINK ithe option to keep the phone line is just a badly worded question!

edit~:now we know the phone service is with BT I need to think about this a bit more...

[#13]

The broadband checker

[#14]

Thank you. Definitely makes me wonder as for the mentioned personal alarms you still have to have a PSTN lines. So it makes sense to allow it to stay.  

[#15]

That screenshot says you are currently on FTTC, with an underground (part direct in ground) service, which will need extra work to enable FTTP - this needs to be fully ducted for FTTP. And FTTP does not come with a voice service.