Transfer domain away from PlusNet

[#1]

I want to transfer my .NET domain away from PlusNet. I keep being told that I just need to give PlusNet the IPS tag of the new provider. I have done this, but nothing happens because the new hoster needs the EPP code which no one at PlusNet is giving me.

How can I get this?

Thanks.

[#2]

It looks like this has already been sorted @allix , am I right in thinking that?

[#3]

Yes - I received an email with the required info. Worth pointing out that the first three people that I spoke to were unaware how to transfer a non .co.uk domain.

[#4]

Glad it's sorted now. Unfortunately as domains aren't our main product and just an add-on there is now a knowledge gap on the front line support. Sorry about the mess around. Let me know if you need anything else.