Unable to place some website orders as they say invalid UK phone number
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Unable to place some website orders as they say invalid UK phone number
06-06-2019 2:23 PM
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Twice in 2 days I have been unable to place an order on the web because my phone numbr is rejected.
On site Enterprise (Car hire) gave the message Illegal character in phone number
The other "ID mobile" just says Provide a valid UK phone number
I have been entering my number 0168459XXXX without spaces, with a space after the code, with the 0 replaced with +44 or 44.
I have tried on Linux/Opera and Linux/Chrome.
Phone line is provided by Plusnet.
Any thoughts of what is going wrong and how to get it fixed?
Re: Unable to place some website orders as they say invalid UK phone number
06-06-2019 3:14 PM
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Hey @timwj,
Sorry to hear you are having issues with your telephone number and I apologise for any inconvenience caused.
This sounds like an issue with the website you are using rather than an issue surrounding your landline telephone number. That being said does this issue occur on other websites apart from the one you mentioned?
I would suggest getting in touch with Enterprise to discuss the matter further and place any orders if not already done so.
Thanks
Re: Unable to place some website orders as they say invalid UK phone number
08-06-2019 5:01 PM
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This topic has been moved from Home Phoned to Everything Else.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Unable to place some website orders as they say invalid UK phone number
11-06-2019 11:59 AM
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My local number is only 5 digits (10 in total) and I often find my number is not accepted. Adding a zero foxes them - if dialled it is ignored.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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