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Waiting on static IP address to be assigned

spriggsey
Newbie
Posts: 1
Registered: ‎04-11-2021

Waiting on static IP address to be assigned

‎05-11-2021 10:20 AM

Hello, 

As of yesterday I enabled the add-on of having a static IP to my account and reset my internet multiple times to trigger a new IP to be assigned but I am yet to be able to see that I have a static IP, If I also do a rDNS check shows that the IP has not been assigned.

 

Please can a member of staff look at my account and enable it.

 

Thanks

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dvorak
Moderator
Moderator
Posts: 29,735
Thanks: 6,611
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Registered: ‎11-01-2008

Re: Waiting on static IP address to be assigned

‎05-11-2021 12:18 PM


Moderators Note


This topic has been moved from Fibre to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Waiting on static IP address to be assigned

‎05-11-2021 4:36 PM

Hiya @spriggsey, thanks for getting in touch. I'm sorry for the issues with your static ip.

 

It wouldn't let me activate it our side either, so I have now removed and readded this (I've popped a credit on to cover the second charge) and this looks to be now active.

 

You'll just need to reboot your router. Let us know how it goes!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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