Why can't I stop porn being accessed

[#1]

Hi

Safenet is switched on yet porn can still be accessed via our mobile devices? How can I stop this please?

[#2]

Is this when you are away from home?

[#3]

No when we are at home?

[#4]

If you are at home, are your mobile devices accessing the internet via your Plusnet connection,or still via 3G/4G - in other words, what shows in settings>Wi-Fi?

[#5]

Yes it shows being connected to Plusnet wifi

[#6]

In that case, I am a little stumped? Does Safefguard work on a Desktop/laptop?

[#7]

Yes it does, it's so weird as we have filters on the mobile provider aswell so don't have an issue using the mobile on data not WiFi but as soon as it's connected to Plusnet wifi it lets us access it 🤷

[#8]

I am now totally confused 😕.

@Gandalf , @MisterW ? - any thoughts?

[#9]

Are the DNS servers automatic in your phone’s settings?

If there’s an option, try using 213.120.234.38 as the primary and 213.120.234.42 as the secondary server.

(I’m not in the office atm btw)

[#10]

Cheers, @Gandalf . Sorry, I forgot you were off.

[#11]

No worries, I actually posted before I saw your message

[#12]

Yes as far as I know they are automatic (I've never had to enter anything) I'll try it and see if it works

[#13]

Just tried it and can still access the sites 🤷

[#14]

@me18 if they are Android phones, make sure Private DNS is OFF https://www.howtogeek.com/795644/how-to-enable-secure-private-dns-on-android/ otherwise they won't be using the PlusNet Safeguard DNS

I'v eno experience of iPhones but from this https://rodneylab.com/how-to-enable-encrypted-dns-on-iphone-ios-14/ it would appear to be called Encrypted DNS