Why can't I stop porn being accessed - Plusnet Community

Why can't I stop porn being accessed

Posts: 6

Hi

Safenet is switched on yet porn can still be accessed via our mobile devices? How can I stop this please?

13 REPLIES 13

Posts: 18,861

Thanks: 6,178

Fixes: 283

Is this when you are away from home?

John

Posts: 6

No when we are at home?

Posts: 18,861

Thanks: 6,178

Fixes: 283

If you are at home, are your mobile devices accessing the internet via your Plusnet connection,or still via 3G/4G - in other words, what shows in settings>Wi-Fi?

John

Posts: 6

Yes it shows being connected to Plusnet wifi

Posts: 18,861

Thanks: 6,178

Fixes: 283

In that case, I am a little stumped? Does Safefguard work on a Desktop/laptop?

John

Posts: 6

Yes it does, it's so weird as we have filters on the mobile provider aswell so don't have an issue using the mobile on data not WiFi but as soon as it's connected to Plusnet wifi it lets us access it 🤷

Posts: 18,861

Thanks: 6,178

Fixes: 283

I am now totally confused 😕.

@Gandalf , @MisterW ? - any thoughts?

John

Posts: 26,633

Thanks: 10,208

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Are the DNS servers automatic in your phone’s settings?

If there’s an option, try using 213.120.234.38 as the primary and 213.120.234.42 as the secondary server.

(I’m not in the office atm btw)

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Posts: 18,861

Thanks: 6,178

Fixes: 283

Cheers, @Gandalf . Sorry, I forgot you were off.

John

Posts: 26,633

Thanks: 10,208

Fixes: 1,606

No worries, I actually posted before I saw your message

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Posts: 6

Yes as far as I know they are automatic (I've never had to enter anything) I'll try it and see if it works

Posts: 6

Just tried it and can still access the sites 🤷

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@me18 if they are Android phones, make sure Private DNS is OFF https://www.howtogeek.com/795644/how-to-enable-secure-private-dns-on-android/ otherwise they won't be using the PlusNet Safeguard DNS

I'v eno experience of iPhones but from this https://rodneylab.com/how-to-enable-encrypted-dns-on-iphone-ios-14/ it would appear to be called Encrypted DNS

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