Why does Plusnet not cater for disabled people????????????????
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Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:32 PM
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OK. @NickBS - can you help the OP?
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:32 PM
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@jab1, I get the impression that the real issue is that the Fora is the primary support mechanism - where the support is provided by volunteers such as yourself - while Plusnet who are supplying a service for a monthly fee sit back and rely on the forum contributors to do their support work.
The whole support structure is set up to minimise the support effort by Plusnet - even if that is at the expense of providing poor support for some customers who will inevitably leave. Things aren't what they used to be.
Re: Why does Plusnet not cater for disabled people????????????????
on 25-10-2024 2:33 PM - last edited on 25-10-2024 5:43 PM by Mav
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Indeed
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:34 PM
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does anyone know how to close the community account etc etc
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:37 PM
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I don't blame the actual PN administration, @corringham - it is a BT Consumer Division decision to bring a once effective, admittedly user-led, forum down to the level of that of the BT Broadband equivalent - i.e. totally useless.
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:40 PM
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Your request here should be enough … but you still do not seem to have got the help you need … unless the need is to just close your forum access.
@corringham
I have raised those sentiments previously in the SU space. It does seem that the priority is to man the phones … at the expense of creating reusable knowledge here.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:40 PM
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I'm past caring now
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:44 PM - edited 25-10-2024 2:49 PM
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@jab1 I don't take that view. Plusnet is the business that is providing the service and taking the money - they have to be responsible for providing the service and support, even if they are mainly just reselling some other company's services.
Also, I moved a family member from Plusnet to BT's social tariff some months ago - I have found their helplines fast, friendly, and efficient, with regular feedback on progress dealing with issues (they had a line issue a few weeks ago). BT support can even use e-mail.
P.S. I should maybe add I haven't needed to resort to the BT forums, as the BT support staff have dealt with every issue quickly and efficiently.
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 2:55 PM - edited 25-10-2024 3:07 PM
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@corringham They must have improved vastly in the last four five years - I am the family 'tech support' guy and had fun and games - not - on behalf of family members when they were with BTR.
My comment above though was more about their forum 'support'.
EDIT: Anyway, I'm finished with this topic as the OP declined all offers of help.
Re: Why does Plusnet not cater for disabled people????????????????
25-10-2024 5:45 PM
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I have locked the thread as the OP has been anonymised so won't be returning to the discussion.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
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