being moved to Digital Voice

[#1]

@Davey76 The positioning of Plusnet, and the options the brand can supply, are set by BT Head Office. The vast majority of people these fays don't use a fixed line phone, and if you must have one, there are VoIP suppliers - doesn't have to be your ISP.

[#2]

---

@Davey76 wrote:

Bob Pullen , Could you inform your parent company BT that their staff are under the impression that Plusnet Customers are being given misinformation about digital voice and plusnet.

regards

Davey

---

Bob has nothing to do with BT Broadband - it is a totally separate operation.

[#3]

Bob has something to do with BT because Plusnet is owned by BT plain and simple. Eisenhower spoke to Churchill and vice versa.

Anyway will Vonage VOIP work with the Plusnet Router?

[#4]

Bob works for Plusnet PLC, Not BT Retail - two distinct companies.

Second half of your post -don't know.  @Baldrick1 ?

[#5]

@Davey76 

See here:  https://www.openreach.co.uk/cpportal/products/the-all-ip-programme/stopsell-updates

As from the 5th September, that's in just over 6 weeks, no-one will be able to get a new fixed line phone installed or be able to transfer their fixed phone line from one ISP to another. If you have a fixed phone line then you can keep it until the end of 2025 when it will be switched off. That's it, ended.

The future is the line to your home being there simply to provide an Internet connection, be it the existing copper pair or a fibre replacement. This is not just BT retail or Plusnet but the complete BT owned network as used by the majority of ISPs.

Originally broadband was piggy-backed onto the landline phone network. The future is the country without this phone network, with 'landline' phone connections being routed via VoIP over the Internet network.

Currently Plusnet appear to be heading towards only catering for those who do not want a landline phone service. This tends to be the younger generation who appear to feel naked without having a mobile phone clamped to an ear. Currently if you want to keep a Plusnet service then you need to set up a third party VoIP service and port your phone number to them. This might sound daunting but it is neither difficult or expensive.

[#6]

---

@stuck wrote:

---

---

You mean that if a landline is not moved to Plusnet before Oct 2023 then it will not be possible to move to Plusnet after the end of Sept 2023?

---

After 5th September (not the end of September) it won't be possible to get a new PSTN phone line, or move an existing line to a different ISP. This is not a Plusnet specific cut-off, it applies to all ISPs.

Edit: I see @Baldrick1 pressed enter before I did!

[#7]

---

@Davey76 wrote:

Anyway will Vonage VOIP work with the Plusnet Router?

---

Plusnet hubs do not have any phone interfaces. As discussed, they are not provisioning VoIP services. However, this does not mean that you cannot use Vonage, who are a third party VoIP provider. You most certainly can.

VoIP works over an Internet connection. To connect a telephone handset to the Interner there are two options.

The first is to keep using your existing analogue phone and connect it to the Internet via an ATA (Analog Telephone Adapter). Some Hubs, such as those supplied by BT have a built in ATA. Alternatively ATAs are available from companies such as Grandstream etc. These ATAs have an Ethernet connection to the Router and a socket for the phone.

The alternative is to buy a new digital phone, which will connect over either a wired Ethernet or Wireless connection to your network.

[#8]

Assuming that I am a person who only has a landline with PN -no computer - no Broadband. What happens in 2025? Is it just "Goodbye" to PN "go elsewhere".

[#9]

My Bank is a separate company from my credit card supplier - but they speak to each other! You are not convincing me in the slightest that Bob can't speak to BT as someone with influence.

[#10]

So - you are on a legacy 'phone only' package with your BB elsewhere, @Davey76 ?

[#11]

No - you are missing the point. Not everyone with PN will have broadband - they will be older customers with just a landline.

[#12]

---

@Davey76 wrote:

My Bank is a separate company from my credit card supplier - but they speak to each other! You are not convincing me in the slightest that Bob can't speak to BT as someone with influence.

---

Comparing apples with bananas -but I see you don't like advice when it doesn't fit your expectations.

[#13]

I doubt such customers really exist these days, but if there are any, they will be contacted by PN and offered advice/help as the industry has been instructed to do.

[#14]

@Davey76 

I do not know if Plusnet ever offered a phone only service, if so it was a long, long, time ago.
There’s nothing to stop someone from paying for an Internet line onto which they only ran a third party VoIP service, even if they did not own a computer. Remember that VoIP is an Internet based service.

[#15]

Not a question of not accepting advice - all a question really of a company not having a "Can Do" attitude. One post says PN is governed by BT and the next says they are different entities. So which is to be? I am just a simple guy who wants a simple service provided by a reliable company that can come up with the goods. I fully know what the options are, but have been with PN for many years and will be sorry if I have to leave them, because the UK based support staff have been so good.