my rDNS has reverted to my username, can it be changed back please

[#1]

I raised a ticket a couple of years ago to get my rDNS changed from my username to a generic plusnet one with the ip address in it (i cant find exactly what it was as I cant find where my older support tickets are on the portal any more but i do have the original ticket number if its needed)

Please can you change my rDNS entry back to what it was previously. ie without my username

[#2]

Hi there @njw I can get that sorted for you. I've opened a ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=223763896
 

Please reply back to that when you can and let me know on here once you have and I'll get it raised with our net ops team for you, we should be able to get that done with in a few working days.