Bad Upload Ping

[#1]

I have recently switched to Plusnet full fibre 145.

The general usage appears to be okay at the moment apart from some connectivity reach issues but I have been told this will be resolved with a different router or a range extender.

However we appear to be having some issues with our upload ping/ latency regardless of the usage and speeds. It ranges from 150ms to 250ms at all times and regardless of location of device. 

https://www.speedtest.net/result/17509824502

Is there anything that we could do to reduce this, it appears to be having some affect when gaming. Would a change of router assist with this?

[#2]

Are these tests wired or wireless? If wireless you need to test with a wired connection.

[#3]

@dvorak Don’t think it’s a speed thing - rather ping- which won’t be ‘wireless’ related?

[#4]

latency is always higher over wireless than wifi.

e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e

wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73

move my device away from the router and pings increase massively, over 100.

It also depends on background activity

[#5]

Hi @27KCH, I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today. 

Openreach have informed me that there is no need for a visit to the premises to get this resolved for you, it seems the fault is fully external in this case. With any external fault we raise to Openreach, the typical lead times to get this sorted is 2 working days. 

I did try to give you a quick call just to have a quick chat about this, apologies if I called at a bad time. I have left you an email letting you know the fault has been raised and have included the fault reference too. 

I have also placed a ticket on your account so our offline team can monitor this fault to make sure this gets resolved for you. 

All the best 

[#6]

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@dvorak wrote:
latency is always higher over wireless than wifi.

e.g. my home with wireless device 2ft away from router and wired 30 ft cat5e

wired wireless
idle. 6. 10
speed test down 13 25
speed test up 48 73

move my device away from the router and pings increase massively, over 100.

It also depends on background activity

---

Okay - not something I worry about so I bow to your greater knowledge 👍

[#7]

Thank you for the assistance sorry for the missed call. Hopefully this resolves the issue. 

[#8]

I've had a quick look into this for you and performed a line test to see if anything line related is wrong in this instance. The testing has shown a fault that I've reported to Openreach for you today. 

@Windings I'm intrigued as to what sort of fault on an FTTP connection can cause these effects, are you able to elaborate at all without infringing GDPR ?