Thanks a lot for reaching out and I'm sorry to hear about the problems you're having with your service at the moment. I've just run some tests on the line which have detected something called a Vridge Tap. This is usually found when there are defects with the internal wiring, or he wiring around the perimeter of your property.
Going forward, please have a read through our Troubleshooting Guide to see if you're able to resolve the issue sooner. When testing, please remove the faceplate from your Master Socket, and connect your router directly into the test socket which lies behind it. Avoid using any extension cables / sockets too if possible.
See how you get on, and if the problem persists, head across to faults.plus.net and raise this issue with our Technical Support Team. In the Additional Information section, pop in some dates and times that you'd be available for an engineer visit, our Technical Support Team will then be in touch, though feel free to reach out when you've done it and I'll be happy to get the fault raised with our suppliers.
