Broadband slow and unstable, multiple drop outs

[#1]

@jab1  John the router is in sync at 39999/9999 but with attainable speeds of 84/27 or similar, which shows they are on 40/10 = and the router has been up for over 5 days, and is on the latest 289.1.1 firmware - so all looks good.

A family of 4 though could flood that circuit, although looking at the data used it does not look too bad.

[#2]

Yes channels seem to make no difference. I'm on plusnet fibre

[#3]

@Mustrum I thought that was the case, but always best to check.

Addmitedly a family could max it out, but as you say, looking at the data usage, it is not too heavily used. Being up only five days is a bit of a concern though - my PN ADSL link had over 200 days uptime before I switched, and barring problems, I would expect an FTTC circuit to be up for much longer.

[#4]

But not when the OP reboots the router!

[#5]

At the moment it's just me with one device and it's dropping every few minutes.

[#6]

Ooops - forgot that, but constant reboots won't help, will they? Admittedly, it doesn't seem to have upset the DLM - yet, but it certainly will, if continued.

[#7]

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@Aitch21 wrote:

At the moment it's just me with one device and it's dropping every few minutes.

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I don't know if the Hub1 has intelligent logging (never used/seen one), but if it has could you post the current one, @Aitch21 ?

[#8]

@jab1 there is an event log on the hub pages, very long and won't let me attach much here but this is some example 

6:58:58, 18 Sep.	BLOCKED 3 more packets (because of Default policy)
16:58:57, 18 Sep.	BLOCKED 7 more packets (because of Default policy)
16:58:56, 18 Sep.	IN: BLOCK [15] Default policy (TCP [1.1.1.1]:443-​>[84.93.75.247]:64828 on ppp3)
16:58:56, 18 Sep.	BLOCKED 10 more packets (because of Default policy)
16:58:54, 18 Sep.	( 183.200000) Lease for IP 192.168.1.156 renewed by host uk2-​pc337 (MAC 04:ed:33:7e:e0:0a). Lease duration: 1440 min
16:58:54, 18 Sep.	( 183.200000) Device connected to ath00: Hostname: uk2-​pc337 IP: 192.168.1.156 MAC: 04:ed:33:7e:e0:0a via 04:ed:33:7e:e0:0a Lease time: 1440 min. Link rate: 104.0 Mbps
16:58:54, 18 Sep.	( 183.130000) Lease requested
16:58:54, 18 Sep.	IN: BLOCK [15] Default policy (TCP [216.58.212.238]:443-​>[84.93.75.247]:60656 on ppp3)
16:58:54, 18 Sep.	BLOCKED 9 more packets (because of Default policy)

[#9]

Thanks for that @Aitch21 , although all it shows is the router doing its job of blocking unsolicited packets, and some device requesting and getting a 24 hour lease - can you tell which of your devices 192.168.1.156 is? 

[#10]

That's my laptop. Where I'm accessing these messages from.

[#11]

OK, that's OK then and not an issue.

[#12]

I understand that re-setting the router can cause problems but I had to because the connection wasn't staying up for more than a few seconds - since I did this at 16:55 the connection appears to be stable but unfortunately there's now no log from before this time.

[#13]

@Aitch21 I hate to say this, and despite @adam945 saying they can't see anything from the PN end, I think you need some investigation by BT/OR.

Can you possibly post a longer log when you have one so we can see if we can spot any problems - there are none in that snippet?

[#14]

Thanks @jab1 , things seem stable at the moment. I'll have a look through that log next time there are problems.

Seems like there is a smallish limit here for how much I can put in this box but I'll try to save as an attachment and/or see if I can spot anything suspicious and drop that in.

Thanks for all your help, and that of the others on here.

[#15]

If you just copy and paste the 'longer' logs, they will fit the reply box, you just have scroll to see any 'hidden' lines.