Connection dropping

[#1]

Hiya @Tim8191,

I'm really sorry for the issue you are experiencing and for the inconvenience this is causing.

I have run a test on your connection and it is not flagging up an external fault. The connection is showing more drops than I would expect for your line, can you advise if you have run through our troubleshooting steps here.

[#2]

I’ve ran through the troubleshooting and still having issues, tonight it’s the worsts it’s ever been. About 6 times it’s gone off.

[#3]

Hi there, thanks for giving that a try, it would be best if we can arrange an engineer visit as the next step. I've added a ticket to your account here with more information about that:https://www.plus.net/wizard/?p=view_question&id=222424977 please let us know on here when you've responded to it and we'll get that booked in for you.