@KirstenT83 Welcome to the forum.
This sounds like a wireless issue. Has the wired connection only dropped once? it's possible that this is a coincidence.
Another possibility is a problem with your hub. The fact that not all devices drop out suggests that this is not an Openreach network problem.
Which Hub have you got? If it's a Hub One it might be worth trying separating the 2.4 and 5GHz bands:
Splitting Bands.
- Open a web browser and enter 192.168.1.254 in the address bar at the top of the page. If you have a separate search field provided by the likes of Google then do not use this. This will give you access to your hub settings
- Select Advanced Settings and enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
- Select Wireless.
- Choose 5GHz tab.
- Change 'Sync with 2.4Ghz' to No.
- Change the name of the 'Wireless SSID' by adding -5Ghz
- Save the changes.
This will disconnect the 5GHz band from your devices and use just the 2.4GHz one. See how well that performs.
If your device is dual band then go to your wireless device and select Wireless Network, or whatever it’s called on your device. Here you will see both the original SSID and the new one with -5GHz added to the SSID. Select this (the two use the same password) and see if it works any better. Use the best.
The 5GHz band is faster at short distances but whilst the 2.4GHz band gets quite congested it is usable at a longer distance.
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