Hi @intryem24, thanks for getting in touch and I'm sorry to hear you've been having performance issues with your connection as of recent.
I can confirm when checking your connection from this side currently we're seeing 59.1Mbps download and 17.3Mbps upload currently reaching your router with no signs of underlying issues. Although our tests run at the time of testing, if there's any large amount of errors impacting your connection or such then we'd be able to see them when looking over the test results.
Both the upload and download speeds look to be falling towards the higher end of your line estimates which also hints there's nothing impacting the connection.
This doesn't mean there's not an issue present but points towards either the router/wireless or potential a bandwidth issue which may be behind this rather than there being an underlying problem with the connection.
If you haven't already, then the first thing I'd advise with the new router is going through the wireless improvement steps below which should help improve the performance on wireless. The router will have been sent out with default settings so optimising the wireless to best suit your property may be needed again.
We're aware of a known issue currently with the firmware in the router which very well could be behind the performance drops you're seeing at times and I'd advise to disable the 5Ghz completely if the below steps don't look to help with the issues you're seeing. (This can be done on the same page you split the 2.4Ghz and 5Ghz frequencies)
The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app on the android store called "wifi analyzer" (blue and white icon) which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)
4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.
Let us know how it goes and if issues look to persist after trying to above splitting, changing of channel and if needed disabling of the 5Ghz frequency. If issues look to persist then there's further steps we can advise.
