DNS down - set your DNS servers manually

[#1]

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@Anonymous wrote:

You can test for yourself which DNS are the fastest on your connection using  https://www.grc.com/dns/benchmark.htm 

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@Anonymous 

You beat me by seconds, I was about to post the same!

[#2]

@RobPN  that'll be due to me having faster cached DNS ?  LOL 👍

[#3]

Unless there's some sort of renogiation (tunnel drops, user logs off, power interruption, system crash - local or remote, etc.)

If the VPN stays up any DNS queries related to the VPN connection will be over the VPN and using the DNS resolvers associated with the far end of the VPN connection.

(Late to this 'party' here. I only picked this up via news items.)

[#4]

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@Anonymous wrote:

@RobPN  that'll be due to me having faster cached DNS ?  LOL 👍

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Quite possibly @Anonymous ,  but I suspect the forum software playing tricks didn't help because when I hit the 'Post' button I got the yellow screen with "Oops an error has occurred".  It took me a while to open the thread in another tab and try and figure out what might have happened, and there was your post - numbered "60 of 59" which is what happens sometimes.  It let me post when the numbers had caught up.  Strange but true; no hard feelings though.   

Edit:  to add quote of post being replied to

[#5]

Is there an official incident report from Plusnet on this outage including (hopefully) any actions to avoid this type of failure in the future? If not I shall be moving provider. Very unprofessional not to even have a service status page where customers can verify there is not a fault with their own equipment imo. Surely this would result in higher call volumes to Plusnet as well?

[#6]

According to Gibson's tool, Plusnet's own DNS is quite a bit faster than any of the others.

That's at midnight local time, so peak in the US, will have to run it a few different times of the day to see what's consistently best. Suspect it will continue to be plusnet, but with a third party as the second.

[#7]

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@stephenw10 wrote:

+1 for a Network Status page. Really would have helped here. I spent longer looking for one than diagnosing the actual problem. 😕

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I asked about this quite some time ago. I can't remember who replied (Mod or Staff), but I was told that it was a corporate decision - the marketing people didn't want to publicise bad news!

[#8]

"This is the statement being put out:"

Where? I didn't see it.

[#9]

As a customer it should be in my inbox, along with an explanation. It is not. 

[#10]

I totally agree with sleepygaz. Would plusnet please explain what caused the problem in detail ? If I do not get a reply I will move to a more reliable 'which recommended' supplier when upgrading to Full Fibre. That would be a shame as for 20 years as a plusnet customer I have always received good service and only a couple of outages. 

[#11]

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@Rowdy wrote:

... ... I will move to a more reliable 'which recommended' supplier when upgrading to Full Fibre.

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I wouldn't rely on the Which? review  (only covering the biggest providers)  if you want a better performing ISP,

I would start by looking at the ISPreview "Top 10 UK Broadband ISPs"

[#12]

@mechanic123, I don't know where that message was "put out" to, but it needs translating:

"I'm sorry to hear your internet has gone down, we've been made aware of a mass outage that's currently being investigated as a priority. We don't have an estimated fix time but are working hard to get this resolved quickly for you. "

should say

"I'm sorry to hear your internet has gone down. We hadn't noticed. Maybe somebody will fix it."

[#13]

But the trouble with a 'status' page is that the internet wasn't available!

[#14]

I have a thing called a phone with mobile data.

[#15]

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@seabasskarp wrote:

As a customer it should be in my inbox, along with an explanation. It is not. 

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This is an unreasonable expectation.

In the event of an incident impacting one's ability to access the internet ... what is the point of a communication sent to one's mailbox?  Not everyone has alternative means of connecting to the internet; the first priority should be a "there's a known issue under investigation" message on the support telephone number's IVR system.