Daytime speed drop and MSTeams stutter

[#1]

Hey @gke45,

I'm sorry to hear that FaceTime is a little choppy on the Wi-Fi at the moment. You'd mentioned this wasn't the case with Teams, but I'd ask if this is solely an issue with FaceTime or if any other apps or services are having issues similar to the FaceTime app? When it comes to port forwarding I'm afraid that's not something that we can support you with, but if you did have a router capable of this then it's certainly something you can try. 

[#2]

It only seems to be FaceTime, which is strange. 

I'm on a hub one.  I see some mention of people upgrading to a hub two on the forum and it helping with things, is there a possibility of trying a hub two to see if that helped?  

Thanks 

[#3]

Hiya @gke45, thanks for getting back to us and confirming. 

It is certainly strange that it is only FaceTime you have the issue with. At present the Hub Two is only available in a limited capacity for customers renewing their contract or new customers.

Does the other party also experiencing issues or is this just your side?

[#4]

Ok thanks. can I renew a contract early? Happy to sign up for an extended period to cover it.

The quality of the FaceTime call drops on WiFi, but clears up completely on 4G. Other people also find it has dropped as well. I didn’t experience this with my old ISP (sky) which is why i’m trying to figure it out.

There has also been other issues with the WiFi router to do with devices disconnecting (I posted it in another thread a while back and have not solved that issue yet).

It does seem like the router is possibly the source of two problems..

[#5]

Hi @gke45,

As it stands, you'd only be able to renew the contract within 3 months of it ending. Typically, yo could upgrade the contract to Fibre at any time, but if you're already on the highest package we offer, that wouldn't be possible unfortunately. I've had a look over the account and I think I've come up with a solution that may work best for the both of us. I've raised a support ticket on your account regarding this, which can be accessed here. Please let us know once you've had the chance to read and respond to the support ticket and I'll pick this back up for review as soon as possible