Errors on Unlimited Fibre Extra service

[#1]

I have never had close to the speed I have now, and to be honest, I suspect the IP Profile has been incorrect since I joined PlusNet. See extract from when I complained aboy V. low lines peed back in 2017...

5:05pm, Thursday 5 Oct 2017

"So that we may book an engineer, do you accept the possibility of a charge to your account? "

YES

"Please confirm that you agree to the above statement and your availability for a visit. Time slots are 0800-1300 and 1300-1800 Monday to Friday."

Confirmed

Tuesday 10th October Morning, or Afternoon
Wednesday 11 October Morning

Checked today -


Download speedachieved during the test was - 47.24 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-47.43 Mbps .
Additional Information:
IP Profile for your line is - 47.43 Mbps"

Mobydick

[#2]

@mobeydick 

The problem isn't the IP profile (that's something on the supplier systems anyway not Plusnet's). The IP profile is automatically set to your sync speed. The issue was your sync speed we've no control over. This is the speed your router physically negotiates to the cabinet (the green box in the road)