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Estimated download speed significantly different to actual download speed

aaronandamber
Newbie
Posts: 2
Registered: ‎01-11-2021

Estimated download speed significantly different to actual download speed

Hi,

 

I am paying for fibre broadband with the minimum guaranteed speed of  60.9mbps.  My speed is 37.4 mbps.  My concern is I am paying for a higher speed internet, compared to what I am actually getting.  Please help. 

 

Thanks, 

 

Aaron 

2 REPLIES 2
jab1
Legend
Posts: 18,903
Thanks: 6,196
Fixes: 284
Registered: ‎24-02-2012

Re: Estimated download speed significantly different to actual download speed

@aaronandamber Without any details, it appears you have a problem - whether it be a BT/OR network issue, or an internal problem is difficult to say.

For Community members to be able to help, information from these two sites:-

BT Broadband(obscuring your phone number) and BTW Performance Tester  - Please report the 'Additional Diagnostics', and sight of the Help Desk tab would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Estimated download speed significantly different to actual download speed

Thanks for your post @aaronandamber

I'm sorry to see you're having speed issues.

Testing your line isn't showing the cause for this. If your router's plugged into the master telephone socket, can you report a fault at faults.plus.net and post back once you've done so and we'll arrange an engineer visit with you to investigate further.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet