Have been with Plusnet a number of years, even though had a few issues with my broadband
Decided to upgrade to FTTP as recently put in our area, Have been on chat with Plusnet at various times, and been told will loose my landline, and is that ok?
I mentioned the VOIP service but told that not available, even though I believed the socket is on their router..
Plusnet never mentioned about being able to transfer to BT as I am in contract with Plusnet for broadband & phone (another year)
I rang options team, and decided to upgrade to FTTP, speed 300Mbps, The guy said I will loose landline, and we don't do VOIP- whatever that is
As we have mobiles, thought, we would just use them as we have so many scam calls
My FTTP was activated Friday 18/11, the speed is up & down which I accept as a new line for now, But to my surprise my landline is still active!! - Not that I used it, as it mentions costs
Today I log into my broadband account, its showing my FTTP 300mbps service, then a list of options available to include
Edit Broadband package
Change Call Features, ie standard call features, 2 for £3------ No idea what this is all about
Change Add Ons-- Norton etc
To me it is possible to have a landline, unless Plusnet have not pulled the plug yet.
Just wondered if I will end up being billed again for the landline?
Anybody know the reason why VOIP is not available when BT & Sky customers have it, surely Plusnet will loose custom in time
But I also believe by 2025 most people will be on FTTP....
