FTTH Speeds

[#1]

Hi

My 145 package is only giving me 8mbps down. Please can you look into it?

Funnily enough OR were messing outside earlier

Thanks

[#2]

Moderators Note

This topic has been moved from  Broadband to Full Fibre

[#3]

Resolved - thanks

[#4]

@Richrdkay84 Out of interest, what was the problem ?

[#5]

Not too sure yet.

I said resolved as my line is synced at 1000mbps so it must be something internal.

I’m only seeing my package speed hit and miss. Seems to be floating between 10 and 150 without any consistency on a wired connection.

It’s been great since install 3 weeks ago and has been consistant @150 until last night.

[#6]

I said resolved as my line is synced at 1000mbps so it must be something internal.

@Richrdkay84 the router will always show that , its the link speed between the router and the ONT , since it's a gigabit port it will always show 1000mbps. It has nothing to with the actual speed of the connection, which is determined purely by the product you are provisioned on.

Seems to be floating between 10 and 150 without any consistency on a wired connection. 

Which speedtester ?, the BT wholesale one is very inconsistent. The ookla one at https://www.speedtest.net/ is seen to be much more consistent at the higher speeds of FTTP

[#7]

@Richrdkay84, on the Full Fibre packages it will only ever connect at 1000mbps to the ONT (unless you are using a dodgy cable that may limit it to 100mbps).  The actual fibre from the ONT onwards will either be connected or not at a higher speed (2.4Gbps and 1.2Gbps down and up respectively, if I remember correct).  The bits that could make a difference to the actual speeds you see over the connection are more down to congestion and such like, though I've not heard of much of it yet, and nothing down to anything like the speeds you're seeing.

Do you have another router you could try to rule that out?

[#8]

Hi Both

Thanks for the replies

I have tested using speedtest.net and fast.com, wired and wireless devices and tried a different router.

I am running an Omada ER-605 with EAP 225 access point. I have also reverted to the Hub Two provided by PN and get the same results.

In terms of congestion, there is nothing new on my network since the issue started early yesterday evening (coincidence that OR were doing something outside!?)

Thanks

[#9]

I use a few EAP 225's myself!

I was as much meaning congestion elsewhere in the network, outside of your control.  I don't think there is much the Openreach could have accidentally done to cause this for you whilst working outside.  You occasionally see it with copper based services where they've knocked something causing extra noise on the line or something like that, but from what I know if the same happened with a fibre connection it wouldn't work at all.

It sounds like you've tried everything you can though, so it might be time to raise a fault and see if someone else can find the issue.

[#10]

I am running an Omada ER-605 with EAP 225 access point.

@Richrdkay84 can't confirm about the EAP 255 but I'm running an ER-605 and can confirm that ( unless it's faulty ) it can handle a 900/110 connection fine. A wired test using speedtest.net gives the expected results.